The Hosted Call Center Module is an optional add-on module to the Find Me Module that brings sophisticated call queuing, skills based agent routing, queue escalation, custom hold music as well as agent auditing and reporting. Seamlessly integrated into the other enhanced services of Talking SIP, this module's features include caller queue position and estimated hold time announcements, integration into the Voice Mail and PBX Module to provide callers with the option to leave a message, callback integration to allow caller’s to receive a callback call from the next available agent, custom branding, full audiotext menu trees for custom queue selection criteria, whisper notification on call agent answer, telephony and web interfaces for agent status management and is fully integrated with Talking SIP’s real-time billing engine for complete billing capabilities, and much more! The Hosted Call Center Module is designed from the ground up to support an unlimited number of call centers and/or agents. The Hosted Call Center Module is ideal for the next-generation VoIP service provider that is interested in capturing high-margin revenues through advanced business-to-consumer services.