Customer Support Center
We are committed to providing courteous, professional and responsive customer care through our team of highly skilled support engineers to help assess and resolve your product issues as quickly as possible, to ensure uninterrupted operation of your network.
Customer Support & ServicesAccess to our dedicated team of support engineers is available to all licensed customers with a valid maintenance agreement.
Team Oriented SupportWe recognize that our products, while integral to your network, are just one aspect of the overall network solution. A successful network is comprised of multi-vendor products that come together to form a unified solution and in recognition of this fact our support engineers are committed to assisting, however they can, to resolve cascading issues that may not directly involve our products but prevent its effective operation within your network.
Software UpgradesIVR Technologies is continually improving and enhancing its software products in anticipation and response to customer needs and requirements. Product updates are made available to all of our customers who are within a valid maintenance agreement for the term of their contract.
Hours of OperationIVR Technologies, Inc.’s Technical Support Services are available Monday to Friday, 9:00 am – 5:00 pm Pacific Standard/Daylight Savings Time (excluding U.S. holidays).
Outside of these hours, customers who are within a valid support agreement with IVR Technologies, Inc. have access to 24 hour Emergency Technical Support, available 365 days a year. After hours technical support is available for critical, system down emergencies only.