Talking SIP

SIP Application
Talking SIP™ is an advanced software solution for next generation SIP based networks bringing the network to life. Communicating directly with industry leading softswitches, gateways, IADs and IP phones, Talking SIP™ functions as a fully integrated application, media and billing server, providing leading, in-demand enhanced service applications to the network along with real-time prepaid, postpaid and multi-level billing models with real-time call cut off and billing.

Management Interface

Overview

An integral component of any telecommunication company's success is its ability to effectively manage its network, analyze its traffic and manage its subscriber database. Talking SIP™ ships with a feature-rich management console entitled the Telephony Management Console (TMC) that may be freely distributed by customers to their technicians, field engineers, customer service representatives and resellers. The TMC is a distributed client designed for system administrator and customer service use. The TMC can operate on a local network or over the Internet via TCP/IP to manage Talking SIP™'s next generation call processing and billing engine. The TMC can centrally manage a single call processing/billing node or multiple geographically distributed nodes.

The TMC delivers a uniquely intuitive interface with account management performed in a Microsoft® Outlook®; styled interface, and system management performed in a Microsoft® Management Console® styled interface. These two user interface paradigms are intended to match the distinct user profiles within the network from the customer service representatives on the front line to the system administrator managing the backend. The TMC provides extremely granular control over the user interface to allow system administrators ultimate control in assigning access to every operation and menu item within the application to ensure that users are never provided with more access than they require to perform their duties within the network. This type of control is essential when managing a distributed network to guarantee that personal customer and system information is never compromised and the security of the network remains in tact.

Account Management

Overview

IVR Account Management Console
The Telephony Management Console provides two distinct user interfaces that clearly and logically reflect the two distinct types of users of the system. Account Management is modeled after a Microsoft Outlook™ type interface with Outlook™ bars and web styled wizards with commonly accessed items towards the top and left. Account Management encompasses Account/Customer Management to Invoicing, Customer Relationship Management, Rating and Reporting.

Context sensitive help with a menu simulator is only an F1 key press away. The Telephony Management Console is a fully secure interface that allows all of the functionality within the system to be granted and/or revoked on a User Group basis to ensure that users are only provided with just enough access to perform their duties within the network.

System Management

Overview

IVR System Management Console
The Telephony Management Console provides two distinct user interfaces that clearly and logically reflect the two distinct types of users of the system. System Management is modeled after a Microsoft Management Console™ type interface that system administrators and technicians are familiar with, as it is a common interface used to manage Windows based machines.

The management of database tables, currencies, an unlimited number of languages and language groups as well as the provision of SIP based devices, mappings to applications by Device and/or DNIS and route management are all performed within System Management. The Telephony Management Console provides the ability to manage multiple communications nodes centrally, as well as be able to propagate setting changes across multiple instances of an application and/or across one or more communications nodes in real-time, through a single operation, without caller interruption.

The Telephony Management Console is a fully secure interface that allows all of the functionality within the system to be granted and/or revoked on a User Group basis to ensure that users are only provided with just enough access to perform their duties within the network.

Monitoring Real Time Activity

Overview

Monitoring Real Time Activity
The Telephony Management Console provides users with the ability to view real-time, low level events that are occurring on a local or remote communications node, including SIP message headers, incoming call details (e.g. ANI, DNIS, Info-Digits), DTMF digits being entered and collected, voice prompts that are being played, call progress events as well as system messages.

The Telephony Management Console's real-time Event Viewer allows system administrators and technicians the flexibility and power to be able to view real-time events on a local or remote communications node for such tasks as confirming PSTN access, confirming network or device configurations and/or troubleshooting call scenarios.