We are committed to providing courteous, professional and responsive customer care through our team of highly skilled support engineers who are readily available to help assess and resolve your product issues as quickly as possible to ensure uninterrupted operation of your network. Access to our dedicated team of support engineers is available to all licensed customers within a valid maintenance agreement.
Team Oriented Support
We recognize that our products, while integral to your network, are just one aspect of the overall network solution. A successful network is comprised of multi-vendor products that come together to form a unified solution and in recognition of this fact our support engineers are committed to assisting, however they can, to resolve cascading issues that may not directly involve our products but prevent its effective operation within your network.
IVR Technologies Technical Support Services are available Monday to Friday, 9:00 am – 5:00 pm Pacific Standard/Daylight Savings Time (excluding U.S. holidays). Outside of these hours, customers who are within a valid support agreement with IVR Technologies have access to 24 hour Emergency Technical Support, available 365 days a year. After hours technical support is available for critical, system down emergencies.
Software Upgrades
IVR Technologies is continually improving and enhancing its software products in anticipation of, and response to, customer needs and requirements. Product updates are made available, without charge, to all of our customers who are within a valid maintenance agreement during the term of their contract.
Professional Services
IVR Technologies offers product installation, configuration and training conducted remotely, at our Los Angeles headquarters, or on the customers premise. Our professional services team is available for customer consultation on software customization requests in order to determine feasibility and level of effort.
