Mobile Consumer

Talking SIP offers a suite of mobile applications that provide our carrier customers with the ability to offer services to the lucrative and fast growing mobile market. Our offering includes downloadable apps for dial through and web and SMS callback capabilities as well as support for third party SIP softphones that allow voice over 3G, 4G, and Wi-Fi.

With a rich and robust mobile offering, Talking SIP is focused on delivering value added applications in fast growing, in-demand markets that help our carrier customers attract and retain subscribers while driving revenue and higher profits to their networks.

Today’s mobile calling plans provide for economical local and domestic calls, but international long distance calling is still prohibitively expensive - especially when roaming. Unfortunately, more cost- effective solutions for mobile users such as calling cards and fixed-mobile convergence are cumbersome and protract the calling process. Now there are IVR Technologies smartphone applications that are available on leading smartphone platforms, to provide a simple and straightforward way for mobile users to make long distance calls through your network, realizing significant cost savings while at the same time driving additional revenue and traffic to it.

• Dial through and callback apps for the iPhone, Android and Blackberry smartphones.
• Source code is available for full branding, network specific integration, application extensibility and to drive global mobile app store presence.
• The Dialer apps integrate directly with the phone’s contact address book for easy and convenient lookup and dialing.
• With minimal keystrokes these smartphone apps promote third-party network usage through the tremendous savings they offer on International long distance.
• Supported Callback triggers include SMS, 3G/4G data and email (support varies by smartphone).

In today’s highly competitive telecommunication marketplace, service providers must have a business plan that includes the mobile subscriber and they can capture this market by leveraging the cost savings of on-net to off-net calling for international termination.    Besides the savings that these softphones offer, they can also be tightly integrated into an enterprise offering such that the office PBX becomes virtual and the softphone becomes an extension to the office PBX no matter where in the world the employee is located.

There are many different softphones to choose from and so service providers must perform due diligence when selecting a softphone vendor.  Some areas of consideration include:

• Does the software vendor have the technical and development resources in-house to support the softphone, or do they need access to third party developers for assistance?
• Does the software vendor offer branding and custom development services to extend and enhance the product or tie it to your network?
• Is the softphone client mobile or desktop specific or does it run on multiple mobile platforms and desktop operating systems?

Depending on how these questions are answered the service provider may be best suited to license the softphone client from a vendor that fully supports the softphone client and offers branding and customization services. Alternatively, if the service provider has technical and development resources in-house there are open source projects that put full control in the hands of the service provider, where the softphone client can be fully modified, branded, integrated and customized.

Other areas to consider when building out your mobile softphone client offering, is to streamline the purchase, download and configuration process. With today’s web tools and on-line app stores such as those offered by Apple, Google and RIM it is easily achievable to enhance these softphones for automated in-app purchasing, download directly to the phone and self configuration so download, configuration and usage is simple and straightforward for the subscriber. These are important considerations when designing your service offering as it will provide your subscribers with an easy, quick and pleasant experience which ultimately promotes word of mouth referrals, positive on-line feedback and service consumption.

Below is a list of some softphones vendors you may wish to consider:

Talking SIP helps providers drive revenue by reaching a broader customer base while limiting their exposure to credit risk and fraud. Talking SIPTM greatly improves profit margins through its real-time authentication, payment collection, credit validation and dynamic rating/routing functions.

• Integrated pre/postpaid real-time billing and costing engine with real-time call cut off.
• On-net to on-net, on-net to off-net, off-net to on-net billing support so you can charge differently based on how the call is routed.
• Three (3) billing models and credit caps for corporations, groups, and multi-level marketing (end user, reseller, wholesaler, etc.).
• Costing by ANI, NPA, NPA+NXX, DNIS, time of day, day of week, date/time range and/or destination.
• Surcharging by DNIS, ANI, Info Digits, Account, Account usage to date, Device, time of day, day of week, date/time range and/or destination.
• Supports a wide range of disconnection fees.

Our mobile applications offer real-time call rating and CDR generation greatly enhancing the competitive advantage for offering flexible, creative and attractive calling plans while reducing the administrative overhead of having to post rate and mediate CDRs from disparate systems. Our integrated and real-time approach frees up human resources to concentrate on building the business and the brand and not having to manually manage system data.

• Real-time call rating and CDR generation.
• Blocked, flat rate, single rate and multi-tier rating (vary rate based on call duration).
• Rating by ANI, NPA, NPA+NXX, DNIS, Account, Origin, Account usage to date, Device, time of day, day of week, date/time range and/or destination.
• Supports rating from wildcards down to the E.164 level.
• Supports an unlimited number of rate plans and rate schedules.

Advanced routing capabilities allow full control and rating of calls placed to carriers and SIP Trunking providers.

Key features include:

• Capable of routing calls to multiple outbound carriers and/or SIP Trunking providers with automatic route advance.
• Support for third-party least cost and/or service based routing (LCR) redirect servers.
• Full digit manipulation of the inbound ANI and origin/carrier codes.
• Full digit manipulation of the inbound DNIS.
• Full digit manipulation to the terminating device with CLI/ANI manipulation.
• A Session Board Controller (SBC) is required for softphone services in order to provide NAT Traversal services to the network and for security, redundancy and scalability.

Today’s mobile consumer is typically limited to domestic calling as a result of the high cost of long distance calling charged by the mobile carrier.  These exorbitant charges are in part driving the decline of voice traffic and the increase in alternate communications like email, texting and social networking.   In an effort to attract the more lucrative smartphone mobile subscriber, alternative carriers are offering mobile applications that help drive voice calls through long distance savings, ease of connection, advanced features and bundled texting services.  With today’s smartphones, with their open development environments, alternative carriers now have the ability to create compelling mobile applications like mobile dialers and softphones, which are seamlessly integrated into the mobile experience and can offer tremendous cost savings. 

These mobile applications are easily downloaded from the mobile phone’s app store.  These applications are simple and straightforward to use as they mimic the native dialing of the phone and in most cases integrate into the phone’s contact list.  Once launched, these applications initiate and connect the calling party with the called party outside of the incumbent mobile network either via callback or using the data channel rather than the voice channel to facilitate the call, resulting in significant costs savings.   And many of these applications can provide more advanced features than the incumbent carrier can offer such as conferencing, presence, findme/follow me, and advanced call control and message delivery.