IVR Technologies, a software developer for VoIP enhanced services and real-time billing, and Prism Microsystems, a leading designer of real-time event log monitoring, analysis and warehousing solutions announced today that they have successfully integrated IVR Technologies' Talking SIP™ IVR and real-time billing platform with Prisms' EventTracker for Windows® software. The combined offering provides centralized, real-time, remote management and notification of critical events that may occur on any local or remote call processing node or database server in the network.
IVR Technologies' Talking SIP, a robust, feature rich software solution for real-time interactive voice services and billing, offers a complete suite of service ready applications that provide enhanced services for increased revenue and profits. Talking SIP performs real-time call processing via SIP messaging and provides independent, script-controlled IVR prompting over RTP. Requiring only a LAN 10/100 Mbps connection, Talking SIP eliminates the need to consume costly PSTN ports, while offering centralized intelligence to the network. Talking SIP interacts with callers using pre-recorded voice prompts and performs database access for authentication, authorization and accounting – entirely in software – also greatly reducing the cost of the solution. Talking SIP can transfer the caller to another destination, redirecting the voice payload directly through the network while retaining call supervision and control.
The integrated solution provides system administrators with real-time notification of critical events, such as failure in the communication between a node and the database server or the failover of a node to a standby license server. These notifications may be via email, pager, system beep or a custom action such as launching a third party application. The EventTracker for Windows® software can also be configured to monitor memory consumption, CPU usage, runaway processes and services. Coupled with Talking SIP's existing high-availability architecture this combined solution offers a best in class solution designed from the ground up for uninterrupted 24x7x365 service and notification.
"As the back-office infrastructure becomes ever more integrated into the business process -- down time directly impacts bottom line. The integration of the EventTracker with Talking SIP is another fine example of how EventTracker delivers value to the bottom line every day" said A. Ananth, President, Prism Microsystems.
The integrated solution offers an affordable way to include real-time notification and high availability in service provider networks. IVR Technologies' provides a complete Service Availability solution from hot loadable application modules, redundant call processing engines and failover license management, to failover and replicated active/standby database servers.
"As a mission critical, revenue generating and customer facing component of the service provider's network, it is our highest priority to provide a reliable, well architected solution that our customers can rely on day in and day out. Integrating applications that assist in providing immediate notification of critical system events ultimately reduces system down time and increases customer retention and satisfaction levels." said Randall O. Walrond, President, IVR Technologies. "The automation of network monitoring responsibilities combined with our existing zero points of failure architecture further highlights our drive towards providing the industry's most feature rich, reliable and affordable VoIP IVR and real-time billing solution."
IVR Technologies is an advanced software development company emerging as a leader in the SIP space for Voice over IP enhanced services and real-time billing.
Please send reader inquiries to:
IVR Technologies, Inc.
555 West Fifth Street
Los Angeles, CA 90013
Tel: +1 310.943.2721
To learn more about our company please visit our web site http://www.ivr.com.
Prism Microsystems, Inc is a developer of enterprise class solutions for Windows Systems and Network Management. Areas of application include administration, provisioning, deployment, operations, security and Windows and Unix networks and SNMP managed equipment. Please direct reader queries to Prism Microsystems, Inc. 6990 Columbia Gateway Drive Suite 250, Columbia MD 21046: +1 410.953.6776. E-mail: press@prismMicroSys.com
More information on our company and products is online at http://www.prismMicroSys.com